Shipping policy

Shipping Policy

This policy describes the shipping and delivery terms for products sold on www.francoise-fougere.com.

1. Delivery areas

We ship internationally. Shipments are made from France.

2. Processing times

Orders are prepared within an average of 3 business days from order confirmation (excluding weekends and public holidays).
Shipments take place Monday through Friday, excluding public holidays.

3. Estimated delivery times

The delivery times below are provided as an indication from the date of shipment:

France (mainland)

• Chronopost Express: approximately 2 business days.
  Express option: for any order placed before 11:00 AM, next-day delivery before 6:00 PM (subject to carrier feasibility).

• Colissimo Home Delivery: approximately 4 days.

Europe

• Home delivery: approximately 3 days.

Rest of the world

• Home delivery: approximately 5 days.

These delivery times may vary during peak periods, in case of logistical disruptions, or customs controls.

We offer delivery worldwide, except in the following countries: Belarus, Indonesia, Iraq, Iran, Kosovo, Russia, Turkey, and Ukraine.

4. Shipping fees

Shipping fees are indicated at checkout before order confirmation.

France (mainland)

• Free from purchases of €800.

• Colissimo Home Delivery: €9.

• Chronopost Express: €15.

International

• Europe: €12.

• Rest of the world: €20.

5. Parcel tracking & delivery

All orders are shipped with a tracking number and signature upon delivery.
The tracking link is sent by email as soon as the order is shipped.

6. Customs duties & import taxes

For deliveries outside the European Union, customs duties, local taxes, or import fees may be required by the destination country’s authorities.
These fees are the sole responsibility of the customer and cannot be anticipated by the shop. Their payment is required for delivery.

7. Delivery address

The customer is responsible for the accuracy of the information provided at checkout.
In case of an incorrect address, missing information, or delivery impossibility attributable to the customer, reshipping fees may be charged.

8. Undelivered parcels / recipient absence

If the recipient is absent at the time of the signature-required delivery, the carrier will apply their usual procedure (second attempt, delivery notice, pickup point).
If the parcel is returned to the sender due to lack of pickup or invalid instructions, reshipping may be offered at the customer's expense.

9. Lost, stolen or damaged parcels

If a parcel arrives damaged or appears to have been opened, the customer must:

1. make specific reservations with the carrier upon delivery, then

2. contact customer service at hello@francoise-fougere.com as soon as possible with supporting photos.

In case of suspected loss or theft, an investigation is opened with the carrier.
The refund of the order will occur after the investigation is closed and the loss is confirmed by the carrier.

10. Force majeure

We cannot be held responsible for delivery delays or impossibilities due to a force majeure event or any circumstance beyond our control (e.g. strikes, severe weather, health crises, customs delays, transportation disruptions).