Shipping Policy

This policy describes the shipping and delivery terms for products sold on www.francoise-fougere.com.

1. Delivery zones

We deliver internationally. All orders are shipped from France.

2. Processing time

Orders are processed within an average of 3 business days from order confirmation (excluding weekends and public holidays). Shipments are made Monday to Friday, excluding public holidays.

 

3. Estimated delivery times

The following timeframes are indicative and apply from the date of shipment:

Metropolitan France

• Chronopost Express: approximately 2 business days. Express option: for orders placed before 11:00 AM, delivery the following day before 6:00 PM (subject to carrier availability).
• Colissimo home delivery: approximately 4 days.

Europe

• Home delivery: approximately 3 days.

Rest of the world

• Home delivery: approximately 5 days.

These timeframes may vary during peak periods, due to logistical issues or customs controls.

We deliver worldwide, except to the following countries: Belarus, Indonesia, Iraq, Iran, Kosovo, Russia, Turkey and Ukraine.

 

4. Shipping costs

Shipping costs are displayed at checkout before order confirmation.

Metropolitan France

• Free for orders over €800.
• Colissimo home delivery: €9.
• Chronopost Express: €15.

International

• Europe: €12.
• Rest of the world: €20.

 

5. Tracking and delivery

All orders are shipped with a tracking number and require a signature upon delivery. A tracking link is sent by email as soon as the order has been dispatched.

 

6. Customs duties and import taxes

For deliveries outside the European Union, customs duties, local taxes or import fees may be required by the authorities of the destination country.

For orders shipped to the United States, all applicable duties and taxes are included in the product price displayed at checkout. No additional charges will be requested upon delivery.

For all other non-EU destinations, these charges are the sole responsibility of the customer and cannot be anticipated by the store. Payment of these charges is required for delivery.

7. Delivery address

The customer is responsible for the accuracy of the information provided at the time of ordering. In the event of an incorrect address, missing information or failed delivery attributable to the customer, re-shipping costs may be charged.

 

8. Failed delivery / recipient absent

If the recipient is absent at the time of the signature-required delivery, the carrier will follow its standard procedure (re-delivery attempt, delivery notice, parcel held at collection point). If the parcel is returned to the sender due to non-collection or invalid instructions, re-shipping may be offered at the customer's expense.

 

9. Lost, stolen or damaged parcels

If a parcel arrives damaged or appears to have been opened, the customer must:

1. Record specific reservations with the carrier at the time of delivery, then
2. Contact customer service at hello@francoise-fougere.com as soon as possible with supporting photographs.

In the event of suspected loss or theft, an investigation will be opened with the carrier. Reimbursement of the order will take place after the investigation is closed and the loss has been confirmed by the carrier.

10. Force majeure

We cannot be held responsible for delays or impossibility of delivery due to force majeure or events beyond our control (e.g. strikes, severe weather, health crises, customs blockages, transport network disruptions).